How Can We Help?

Browse our catalog or use the search bar to find pieces you love. Click "Add to Cart" or "Buy Now" on any product detail page, then proceed to checkout. Enter your shipping destination, pick a preferred payment method, and confirm your order. You will receive an email confirmation instantly.

We accept all major credit and debit cards (Visa, MasterCard, RuPay), UPI (Google Pay, PhonePe, Paytm), Net Banking, and select digital wallets. All transactions are encrypted with bank-grade 256-bit SSL protocols.

You can cancel your order within 2 hours of placement before the seller confirms and packages the parcel. Head to Account > Orders, select the relevant order, and click "Cancel Order". If the item has already been dispatched, you can initiate a return upon receipt.

All verified sellers must pass KYC identity checks. High-value luxury grails and brand-name fashion pieces undergo thorough condition and provenance evaluations before listing to guarantee zero counterfeits.

No minimum order spend is required on ThriftIt! You can order single small items or whole wardrobe collections with completely transparent pricing and no hidden checkout charges.

Standard domestic delivery typically takes 3 to 5 business days depending on your location. Metro destinations frequently arrive within 48 to 72 hours. Sellers are required to dispatch items within 48 hours of order confirmation.

Once your parcel is shipped by the seller, an email and SMS with the tracking number and courier link will be sent to you. You can also view live delivery milestones directly in your Account > Orders dashboard.

Standard shipping is 100% FREE across India on all eligible marketplace orders. For express delivery, any small regional courier surcharge will be clearly itemized at checkout prior to payment.

All ThriftIt shipments are fully insured against loss or severe courier transit damage. If your package does not update within 5 business days or arrives damaged, contact support@thriftit.com with your Order ID for immediate resolution or full reimbursement.

Currently, ThriftIt ships to all serviceable pin codes across India. We are actively expanding to international destinations soon. Stay tuned to our newsletter for international launch dates.

We offer a 48-hour buyer protection return window starting from delivery. If the item you receive differs noticeably from the seller’s listing description, exhibits undisclosed flaws, or is wrong, you are entitled to a full refund.

Navigate to Account > Orders, choose the item you wish to return, and click "Request Return". Provide a brief explanation and upload clear photos showing the issue. Our support team reviews and approves valid return claims within 24 hours.

Once the returned item is received back at our inspection hub or with the seller, your refund is processed within 3 to 5 business days back to your original payment method, bank account, or instant store credit.

If the return is due to seller error, misrepresented condition, or defect, return shipping is completely free with door-to-door courier pickup arranged by ThriftIt.

Because most thrift and vintage items are unique, one-of-a-kind inventory, direct size exchanges are usually not possible. We recommend returning the item for a refund and browsing our catalog for an alternate size or fit.

Click "Sign In" in the navigation bar, then select "Forgot Password?". Enter your registered email address to receive a secure password reset link. Follow the prompts in your email to choose a new password.

Visit the "Sell on ThriftIt" link in our footer or header. Fill in your store details, complete standard KYC verification (PAN/Government ID), and link your payout bank account. Once approved, you can list products within minutes.

Go to Account > Settings or Account > Addresses. You can add multiple delivery destinations, set a default shipping address, and modify your contact phone number anytime.

ThriftIt adheres to stringent global privacy standards. Your financial credentials are never saved on our servers, and personal contact details are never disclosed to other buyers or third-party advertisers.